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The Director of Client Services (DCS) leads the fidelity, implementation, and evolution of the trauma-informed client service model at Community Safety Network. They engage in direct client support as needed. This leadership role is responsible for the supervision of two Client Service Advocates and the Residential Case Manager and engages in direct client support as needed.


  • Provides training and supervision support to three Client Services staff, grounded in CSN’s scope and service principles.
  • Leads team decision-making process to identify and select clients for CSN’s transitional housing program. 
  • Is knowledgeable of and prepared for executing/guiding staff through security procedures should a critical or threatening situation arise and provide timely and appropriate notification to police, fire, emergency medical, and internal and external supervisory authorities.
  • Maintains client database to ensure compliance with data privacy laws, and accuracy of reporting for grants.
  • With the financial officer, manages tracking, allocation and billing of specific federal grants and funding streams
  • Maintains and advances skill development through continuing education in accordance with licensure and specific to the fields of domestic violence, sexual assault, and stalking.

Client Support

  • Oversees advocacy and case management for all clients, ensuring staff is attentive to safety concerns and extends service through the CSN model of support. 
  • Spends 30% of time engaged in direct client services that may include screening, shelter intake, crisis response, safety planning, goal setting and legal advocacy.
  • On-call responses/back-up support as required by coverage needs. Supports may include hospital response, meeting with law enforcement or imminent safety planning for clients.

Community Engagement

  • Participates in advocacy and interagency networking through coalitions, meetings, task forces, and education/training opportunities.
  • Serves as a liaison with community organizations and the WCADVSA, cultivating a network of support for clients.
  • Collaborates with the Director of Education and Prevention as needed for community education opportunities.

Position Details

This is a full-time, exempt position with some early evening and weekend hours. A collaborative work ethic and flexibility in scheduling are critical elements of this role. The Director of Client Services reports to the Executive Director.


  • Master's degree in social work, counseling, psychology, or closely related field is preferred, or 4+ years of relevant clinical supervision experience.
  • Bilingual in English/Spanish is preferred.
  • Experience in networking and advocating with other agencies on behalf of individuals and their children is desirable.
  • Experience, ability, and willingness to work with clients and staff compassionately and sensitively from all ethnic and racial backgrounds, religions and lifestyles.
  • Ability to identify economic, social, cultural, physical and environmental factors which support or impede family or individual functioning.
  • Ability to exercise mature and sound judgment in problem-solving and decision making.
  • Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
  • Eagerness to explore best practices and emerging trends in the field of intimate partner violence, sexual assault, and stalking.
  • Must complete 40-Hour Advocacy Training

Salary Range: $75,000 to $85,000 dependent on experience

Preferred Start Date: August 15, 2022





June 2022

Join an exceptional team that is deeply committed to supporting the safety of those affected by domestic violence, sexual assault and stalking in our community. For over 40 years, Community Safety Network has offered temporary housing, resources and advocacy to ensure that those in crisis have an opportunity to thrive.

Summary of Position
The Community Safety Network Residential Case Manager (RCM) oversees all aspects of our emergency housing program, the Newton House of Hope, and offers evening client support for emergency and transitional housing guests on the CSN campus. The RCM also plays an important role in facilities management, ensuring that any maintenance and/or repair needs for the CSN campus are documented, communicated, and addressed.

This is a full-time, non-exempt position that includes housing and requires evening and weekend hours.

Client Services
The RCM is a critical member of the client support team and is responsible for ensuring that our clients have access to safe shelter outside of the 9 to 5 workday. They maintain seamless integration of the support services offered by CSN including connections to community resources, safety planning, education, culturally informed advocacy and emotional support. The RCM is responsible for new client screening and intake when the office is closed.

They take an active role in addressing client goals and collaborate with the Client Services Team to ensure continuity of service. They are responsible for keeping accurate and timely client records, participating in weekly staff meetings, supporting volunteer advocates and occasional help line coverage when needed.

The RCM will be responsible for clarifying and maintaining protocols, promoting a culture of respect among guests, and addressing interpersonal dynamics as they arise.

Facilities Management
The RCM is responsible for the overall physical appearance and cleanliness of our emergency housing facility and completes a daily inspection of campus common areas. They coordinate the storage of donated food and shelter supplies. They are responsible for ensuring that groceries and supplies are stocked, managing specific requests within the set budget.

The RCM assists in the regular repair and maintenance of all housing on campus, ideally by addressing simple repairs directly and regularly communicating any larger maintenance/repairs to the Office/Operations Manager.

The final schedule will be determined by the RCM in collaboration with the Director of Client Services and will include four evening shifts from 4:30 pm to 11:00 pm, with on call overnight support and one weekend day shift. The RCM will be responsible for coordinating three days of evening coverage each week from a pool of shelter volunteers.


  • Experience or education in human services or other relevant fields
  • Alignment with compassionate client-centered, trauma-informed methodologies
  • Preferred: experience with residential facility management
  • Preferred: background in relationship violence and/or sexual assault programs
  • Preferred: bilingual English/Spanish skills
  • Preferred: willingness to engage in minor household repairs
  • Must be able to lift 40 pounds safely
  • Must complete 40-hour CSN advocacy training


Pay Range: $22 to $25 per hour based on experience and skill set

Preferred Start Date: September 1, 2022

To Apply: Please email a brief cover letter and resume to



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The power to change lives is in your hands.

To achieve such wide community reach, Community Safety Network relies on the generous support of our volunteers and donors. As a 501c3 nonprofit, we work to fulfill our mission of fostering lasting change in the lives of people affected by domestic violence.