CSN Office and Operations Manager 

Job Description: 

Status: Full time, non-exempt 

Salary:  $55,000-$60,000 annually based on previous experience and applicable skills. Competitive benefits package. 

Reports to: Executive Director 

 

Position Overview 

The CSN Office and Operations Manager is a superior organizer and proactive problem solver responsible for maintaining an efficient, professional, highly functioning office environment. They are responsible for addressing facilities maintenance issues with the Executive Director and Residential Case Manager, including light maintenance and repair duties, and scheduling contractors. This role offers ongoing administrative support to the Executive Director. As the operational backbone for CSN’s critical and confidential services, they are consistently taking initiative to ensure our campus and office systems are operating effectively. 

 

Core responsibilities 

Office 

• Greet visitors warmly and professionally, and occasionally serve as the first engagement for a new client. 
• Answer main office phone and helpline as needed 
• Ensure that office supplies are always stocked 
• Ensure that all shared office spaces are clean and well organized 
• Ensure that all office operating systems are effective and well maintained 
• Coordinate efficient communication among staff and on-campus clients, including setting client appointments 

Administrative 

• Pick up and distribute mail twice weekly 
• Process donations and coordinate thank you letters 
• Stock office snacks and refreshments 
• Support for hiring processes including coordinating communication and advertising of open positions, managing resumes and scheduling interviews. 
• In collaboration with HR consultancy, oversee completion of all new hire paperwork and ensure employee benefit renewals are addressed 
• In collaboration with remote financial team, reconcile petty cash, reconcile credit card statements, make bank deposits, and print checks for client service needs. 
• Oversee in-kind donations, including responding to requests to donate, communicating donation needs, and storing donations  
• Support communication and scheduling with board of directors 

Facilities 

• Complete and/or coordinate facilities repairs and ongoing maintenance 
• Oversight of campus grounds including parking areas, walkways and courtyard 
• Occasional shelter maintenance/upkeep support as needed 
• Coordinate any shelter repairs in collaboration with Residential Case Manager 
• Oversee maintenance and insurance details of CSN vehicle 

 

Qualifications 

Education and experience 

• Experience with office management is valued 
• Experience with simple facilities maintenance and management is valued 
• Proficiency with MS Office systems is valued 
• Bilingual skills in conversational Spanish are valued 

Skills and Abilities 

• Initiative: an expert-level ability to assess a situation and take the most efficient and effective steps to address it even if the solutions are outside of your expertise 
• Handiness: the ability and willingness to engage in basic campus maintenance like de-icing a sidewalk, fixing a loose handle or changing lightbulbs (and even source a YouTube instructional video to figure it out!) 
• Thoughtfulness: consistently consider the concerns and interests of staff and clients 
• Prioritization: naturally organize tasks in order of importance and urgency 
• Attention to Detail: results that are complete and free of errors 
• Optimism: approach challenges with a positive, constructive way  
• Advocacy Training: complete a 40-hour CSN advocacy training within 12 months 

 

Work environment 

Community Safety Network prioritizes inclusivity for its employees and clients and does not discriminate based on race, creed, color, sex, gender identity, national origin, ancestry, religion, age, disability, sexual orientation, or marital status. 

The above statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the position's requirements. Employees may be required to perform other functions not specifically addressed in this job description. 

 

To Apply 

Please email a brief cover letter and resume to jobs@csnjh.org. Position open until filled. Interviews anticipated to start in late March.