Jackson Hole Mountain Resort Taps CSN for Innovative Workplace Training

As the room of 40 supervisors at Jackson Hole Mountain Resort shifted from friendly chat to focused attention, Ty Hoath, Chief Administrative Officer, addressed the group. 

“You are spending a lot of time in different trainings this week learning about processes and procedures, safety and the guest experience,” he starts. “Today we are asking for more of your time to ensure we create the culture we want for our staff, a culture that is respectful and safe for everyone who works here.” 

What started as a 90-minute sexual harassment training led by Community Safety Network for all JHMR supervisors in 2023, has developed into four seasonal trainings for both new and experienced managers. 

 “CSN has a long history of working with local employers on sexual harassment prevention trainings that are one-time and tailored to the needs of each employer,” said Adrian Croke, Director of Education and Outreach for Community Safety Network.

“After the success of our original training at JHMR we began to explore how to use JHMR’s extraordinary reach to move the needle on safety in the workplace, as well as increase bystander intervention skills that empower JHMR employees as citizens of our community.” 

Croke led new managers through the broad definitions of harassment and sexual harassment and preventative measures to create a safe and healthy workplace culture. JHMR staff ensured that all leaders understood the reporting process and what happens when a report is made. 

For those supervisors who had already finished the intro training, Croke led a discussion about the elements of “Upstanding” – a term describing the effective intervention in sexual harassment, racism and other offensive and unsafe behavior. After a review of the steps and skills involved, participants were asked to review some “real world” situations of harassment and discuss with their colleagues how they would address them. 

“I was inspired by the transparency and curiosity from our leaders in this training with CSN,” said Hoath. “We know that interrupting and addressing harassment can be really uncomfortable for managers, and our goal was to provide some additional training to help address that discomfort.” 

As the largest seasonal employer in our community, with 1,800 winter employees, it is a fair assumption that the culture of JHMR is an influence on the culture of our community. Anyone who has lived in Jackson for even a few years likely has current and past employees as part of their immediate circle. 

“Given their reach as one of the largest employers in our community, this training is so exciting to think about in relation to our goal of creating a community that does not tolerate violence,” said Croke. “We are so grateful for JHMR’s partnership and leadership in this space and looking forward to what we can do together.” 

CSN recognizes that the upstream solution to violence is education, which is the cornerstone of our prevention efforts.